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Shipping Policy

We offer shipping across all Lebanon, facilitated by our dedicated delivery team servicing the Beirut district and through our partnership with Wakilni for orders beyond Beirut.

Upon placing an order, we provide estimated shipping and delivery dates tailored to your item's availability and selected product options. For precise shipping details, kindly reach out to us through the contact information listed in our Contact Us section.

Please be aware that shipping rates may vary depending on the destination.

Exchange Policy

We operate a 3-day exchange policy, granting you 3 days from receipt of your item to initiate an exchange.

To qualify for an exchange, your item must remain in its original condition, unworn or unused, with tags intact, and in its original unsealed packaging. Additionally, you will need to provide a receipt or proof of purchase.

To initiate an exchange, please contact us at admin@961souq.com. Upon approval of your exchange request, we will furnish you with an exchange shipping label along with comprehensive instructions for package return. Please note that exchanges initiated without prior authorization will not be accepted.

Should you encounter any damages or issues upon receiving your order, please inspect the item immediately and notify us promptly. We will swiftly address any defects, damages, or incorrect shipments to ensure your satisfaction.

Exceptions / Non-exchangeable Items

Certain items are exempt from our exchange policy, including perishable goods (such as headsets, earphones, and network card wifi routers), custom-made products (such as special orders or personalized items), and pre-ordered goods. Additionally, we cannot accept exchanges for hazardous materials, flammable liquids, or gases. For queries regarding specific items, please reach out to us.

Unfortunately, we are unable to accommodate exchanges for sale items or gift cards.

Exchanges

The most efficient method to secure the item you desire is to exchange the original item, and upon acceptance of your exchange, proceed with a separate purchase for the desired replacement.