Shipping Policy

We offer nationwide shipping across Lebanon, facilitated by our dedicated delivery team servicing the Beirut district and through our partnership with Wakilni for orders beyond Beirut.

Upon placing an order, we provide estimated shipping and delivery dates tailored to your item's availability and selected product options. For precise shipping details, kindly reach out to us through the contact information listed in our Contact Us section.

Please be aware that shipping rates may vary depending on the destination.

Refund Policy

We operate a 3-day return policy, granting you 3 days from receipt of your item to initiate a return.

To qualify for a return, your item must remain in its original condition, unworn or unused, with tags intact, and in its original unsealed packaging. Additionally, you will need to provide a receipt or proof of purchase.

To initiate a return, please contact us at admin@961souq.com. Upon approval of your return request, we will furnish you with a return shipping label along with comprehensive instructions for package return. Please note that returns sent without prior authorization will not be accepted.

Should you encounter any damages or issues upon receiving your order, please inspect the item immediately and notify us promptly. We will swiftly address any defects, damages, or incorrect shipments to ensure your satisfaction.

Exceptions / Non-returnable Items

Certain items are exempt from our return policy, including perishable goods (such as headsets, earphones, and network card wifi routers), custom-made products (such as special orders or personalized items), and pre-ordered goods. Additionally, we cannot accept returns for hazardous materials, flammable liquids, or gases. For queries regarding specific items, please reach out to us.

Unfortunately, we are unable to accommodate returns for sale items or gift cards.

Exchanges

The most efficient method to secure the item you desire is to return the original item, and upon acceptance of your return, proceed with a separate purchase for the desired replacement.

Refunds

Upon receipt and inspection of your return, we will promptly notify you of the status of your refund. If approved, the refund will be processed automatically to your original payment method. Please bear in mind that refund processing times may vary depending on your financial institution.